Shipping & Return Policy
Domestic Shipping Rates & Estimates
Free shipping within the continental US only for all orders $75+ (before taxes)
Estimated Delivery Time
1 to 3 Business Days
Priority Mail Express
Next to 2-Business Days
Currently, we only ship within the United States and to Canada. Sign up for our newsletter for updates on international shipping.
We try to ship all items in one package to lower shipping costs and reduce carbon waste.
Please Note: Shipping time is not the same as total delivery time. Additional time is needed to process and package your order before the package ships. Choosing Priority Express does not guarantee your order will be delivered the day after you place your order.
All orders process and ship Monday - Friday, excluding federal holidays within the contiguous United States, Alaska, Hawaii, Puerto Rico and U.S. territories. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are processed within 1 business day of receiving your order. You will receive another notification when your order has shipped. Orders placed after 3:00 PM EST will be processed the following business day. Please note that orders are not processed or shipped on Saturdays or Sundays.
‘Love It or Return It’
We are sorry that your product didn't work for you. To initiate a return, please reach out to firstname.lastname@example.org with a description of the problem, within 30 days of receipt. Our Customer Service Team will advise you of the return process based on your order. Refunds will be issued to the original payment method, at the original purchase price. We cannot refund shipping fees, nor orders received in excess of 30 days.
Returns will be accepted only on products purchased from kenetmd.com only. Products purchased from any of our partners should be returned to the place of purchase.